Frequently asked questions.

We’re at 84 Water Street in Williamstown, Massachusetts, in a historic nine-sided former grist mill on the west bank of the Green River. We’re an easy walk from Williams College and a short drive from the Clark Art Institute.

Yes, parking is available at the spa.

We’re closed on Mondays. Please call 413-458-3235 to plan your visit.

For accessibility details or help planning your visit, please call us at 413-458-3235 and we’ll walk you through it.

Absolutely. We welcome guests from across Massachusetts and from nearby New York and Vermont. See our Who We Serve page for directions from nearby towns.

We have showers. We don’t have lockers, but we’re happy to hold your things safely behind our front desk during your visit.

Book 60-minute spa services online through our booking page, or call us at 413-458-3235. You can also choose a specific therapist or esthetician from our Meet Our Spa Team page.

Online booking is for 60-minute spa services only. For 30- or 90-minute services and same-day appointments, please call us.

Yes. On our Meet Our Spa Team page, each therapist and esthetician has a “Book with” link. You can also call and ask for someone by name.

We ask for 48 hours’ notice. If you cancel within 48 hours of your appointment, the full cost of the service is due.

We can take guests who arrive up to 15 minutes late. Beyond that, a late cancellation fee applies. If your provider is willing and able to see you, we’re sorry that your service can’t be extended past its scheduled time.

Please arrive 15 minutes before your appointment. We’ll ask you to fill out a waiver and a medical history form for your provider when you arrive.

Wear comfortable clothing. For all services, please wash off any products (lotions, perfumes, makeup, and the like) before you arrive. This helps prevent allergic reactions and sensitivities for our guests and our staff.

Yes, at any age. Guests under 18 need a parent or guardian present.

We accept Visa, Mastercard, and American Express. Cash is always welcome too. We don’t have an ATM on site.

Yes. Cash is preferred for tips, but gratuity can also be added to a card payment.

We don’t take insurance, but we’re happy to provide a receipt you can send to your insurance company, along with your provider’s license. Please note that our providers don’t have NPI numbers, which can prevent some insurance companies from reimbursing.

Swedish and relaxation, prenatal, deep tissue, sports and injury work, couples massage, and Japanese hot stone massage. Aromatherapy is available as an add-on. For reflexology or manual lymphatic drainage, please call to ask about availability and pricing.

Two guests receive massages in the same room at the same time, each with their own therapist.

Yes. Our prenatal massage is adapted for pregnancy, with positioning and pressure chosen for your comfort. Please tell us how far along you are when you book.

Please tell us when you book, and your esthetician will choose products to suit your skin. Our Anti-Aging and Purifying Marine facials aren’t suitable for guests with a shellfish or iodine allergy.

Our facials and skin care products come from Keyano Aromatics, a professional spa line based in Ballston Spa, New York.

Yes, for the face and body, including individual and combination services. Please let us know about any skin sensitivities, medications, or recent sun exposure when you book. Prices are on our Services page.

Our outdoor hot tub is on the deck beside the Green River, tucked at one end and out of sight of the road, with views of the water and trees. It’s booked by the hour for you and your party, for one, two, four, or six people. Availability can vary with the weather.

Hot tub visits are by appointment. You can book online under Hydrotherapy on our booking page, or call us at 413-458-3235 to plan yours, on its own or paired with another service.

Yes! Book your hot tub with any other service and take $10 off the hot tub.

Yes! Rain is actually a great time for a soak, because you can’t get any more wet. If it’s raining, we encourage you to wear a brimmed hat that you don’t mind getting wet.

Swimsuits are required. The minimum age is 12. Everyone must shower before entering, so please don’t apply body lotion, makeup, or deodorant if you shower before you arrive. We may close the hot tub during extreme cold or lightning for safety.

Gift certificates are available in any dollar amount and can be used toward spa services or products. You can buy one online or call us at 413-458-3235 and we’ll help.

Gift certificates are valid for 7 years from the purchase date. They aren’t refundable.

Yes! They’re good for 7 years from the purchase date.

Independent therapists and counselors have their own private practices at InTouch. They’re not part of the spa and run their own practices, including their own clients and billing. You can meet them on our Directory of Independent Therapists page.

Each therapist has their own booking link on the directory page. Some offer a free 15-minute call to see if it’s a good fit.

No. Each independent practitioner handles their own clinical billing and insurance questions, so please ask them directly.